Return, Exchange, & Refund Policy

Return & Exchange Policy

Eligibility for Returns/Exchanges

Returns or exchanges are accepted under the following conditions:

Defective or Damaged Items

If you receive a defective or damaged product, please contact us within 7 days of receipt.

Incorrect Items

If the item delivered is not what you ordered, notify us within 7 days.

Sizing Issues

If the size doesn't fit, you may request an exchange within 7 days.

 

Conditions

Items must be unused, unopened, and in their original packaging.

Proof of purchase is required.

 

Process

1. Email us at [kelly@barknbutter.co] with your order number and details of the issue.

2. Attach clear photographs of the item(s) in question.

3. Our team will review and respond within 3 business days with further instructions.

 

Return Shipping

For defective, damaged, or incorrect items, Bark N Butter will cover the return shipping costs.

For sizing exchanges, customers are responsible for return shipping fees.

 

Refund Policy

Eligibility for Refunds

We do not offer cash refunds. Refunds are issued in the form of store credits under the following circumstances:

Receipt of defective or damaged items.

Delivery of incorrect items.

Sizing issues, provided the item is in its original condition.

 

Non-Refundable Items

Opened or used products.

Items not in their original packaging.

Sale or discounted items.

 

Store Credits

Issued within 5 business days after approval of the return.

Valid for 6 months from the date of issuance.